Warranty
All Rondi TM furniture comes with a 12-month warranty period. The warranty covers hidden defects that could not be detected through visual inspection during product acceptance.
The factory has a minimal percentage of complaints related to hidden factory defects. Therefore, we handle complaints promptly, usually by sending replacement components or, in extreme cases, arranging for the return of furniture for repair.
The main reason for the high quality of our products compared to other manufacturers is that Rondi uses high-quality components, often with enhanced technical parameters.
Non-warranty cases
The warranty does not cover products with damages resulting from violations of the operating requirements described in the Instruction Manual. This includes damages due to the use of furniture in inappropriate conditions. Specifically, it is necessary to avoid direct sunlight exposure on the furniture, maintain the correct temperature and humidity in the room, and periodically perform cleaning and maintenance. This way, your furniture will serve you for a long time and bring joy.
Non-warranty cases also include damages or shortages in the product that occurred during the transportation of furniture. Therefore, we kindly ask you to take the acceptance of the product from the carrier very responsibly. Indeed, the carrier delivering our furniture to you is just a hired courier who receives the furniture from our factory in full accordance with your order. And he must deliver these furniture items to you in the same condition – undamaged and in a complete set. So, please make sure to check everything when accepting the furniture. If any issue occurs, please contact our consultant immediately.
Manual «The right way to receive goods»
- Check the labeling on each box against the expenditure invoice or the invoice you have paid;
- Inspect the packaging. It should be free of stains, damages, odors, or holes;
- We recommend opening any packaging and checking the integrity of the product in the presence of the carrier's representative;
- If there is any damage, please contact our consultants immediately so that we can quickly resolve the issue;
- If you have opened the box and believe that something is missing, review the instructions again (usually, it turns out that all parts are present).
In case of detecting damaged products or incomplete sets, be sure to prepare an Act/Claim with the signature of the carrier's representative. If an Act/Claim is not prepared, the carrier may refuse acceptance, and we will not be able to compensate you for the damaged or incorrectly delivered products.